My apartment in Lima has sustained water damage, I am Insured with RIMAK, and I thought that I was covered for all eventualities, except that now I have been informed by my Broker that although the assessor that has been sent by the insurance company, has seen the damage that has been sustained to my flooring and the walls, and quotations have been supplied by a company to do the work.
I would have thought that it was a simple procedure for the floor companies quotation to be passed to the insurance company, and the work to be carried out. My broker has e mailed me to say that in PERU I have to pay up front all the bills that have been authorised, and then claim for them off the insurance company. When I told him that this was madness, he said that this was the case of all reputable insurance companies in Peru. Can anyone advise me if this is actually true,because at the moment I am in the UK, and its been a very difficult time as you can imagine.