I and another expat here in Cusco are having problems with Movistar/Telefonica speed and connection
. She lives near Sucre, Pachacutec, ovalo and is having speed issues while I am having connection issues in San Blas
at the fin de Jardines del Inca, Paqlachapata fountain up the hill from Plaza San Blas and Suytucato. I get "Connection Reset"
which means I have to redo, return or retype online work because I get disconnected. I don't mind resending emails or loading pages because the connection quickly resets, but losing 20 min or more of time and typed work (kicked out of online surveys) is becoming a serious problem and I am losing US $$.
We never had internet problems during 1 yr on Santa Catalina Angosta (Plaza de Armas) as an Internet Cafe / Agency, nor on Heladeros, but endured 8 months of .2 mbps (on and off) internet speed on Nueva Alta which seemed to begin after heavy rains 2 years ago (after ~1 yr of service). Now here, it's become unbearable since 3 weeks ago (1 yr, 4 months at this address). The speed for me is currently ~4 Mbps which is fine, but losing the connection every 2 - 10 minutes is killing me. It could be due to knocked out or compromised equipment from recent winds although not really windy yet, but I also won't rule out the possibility of a lack of Movistar/Telefonica service quality and how it feels like we've recently been pushed down their list of priority. I don't know how ISPs work, but will be figuring this out now. I'm sure there are ways they can save money by using equipment for new accounts first, limiting speed or connectivity over time for those who don't complain but continue to pay. There must be first served and last served clients for network ips and bandwidth. If they can supposedly sell you faster service, they can give you the slowest too. I have to figure this out once and for all. After 4 years of paying internet here in Cusco I owe it to myself and to anyone else dealing with this monopoly.
Moving to new neighborhood and getting new service will probably fix the problem, but from my experience will only work for a few months and up to a year at best. Can anyone else relate to this? Has anyone lived here in Cusco at the same address for more than a year and had reliable Internet service? If so, in what neighborhood?!
Most Peruvians pirate a wifi or share a connection and are accustomed to paying for crappy service (such as not having water for days), so I assume most won't complain. I don't plan on filing another complaint at Movistar as I no longer have the patience for any more ignored claims or waiting for them to fix, so I'd rather figure ISPs out on my own before I make a next move. ISPs in California weren't much better service-wise, but connection was.
My friend and I are both willing to pay Telefonica/Movistar/Claro extra $ for better service, but nothing exists as far as we know. She tried an add-on service "Total Security" or something similar where the sales person said it would speed up the internet but turned out to be Mcafee Antivirus garbage for an extra S/10 / month. She canceled after 2 days. Claro is unavailable for her area, and I assume for us as well. If it is available, I would guess it is no better than Telefonica/Movistar as a new service. I am interested to hear any reviews of Claro internet service (fijo home service not USB gadget).Is anyone here in Cusco a tech or network guy?
If so, please explain a little on how ISPs work and why the slow speed, lost or reset connections, network ip changes, Wan failure. Maybe we can make a change together if we understand more. I also need help with php website stuff too. Call us 242818, dinner/lunch on me. No Cuy unless you are into it, Alpaca steak, Gyros Pita or I'll cook Eggplant Parmesan or Tacos (no cheddar) or pay $$ in return.
I will edumacate myself on ISPs and get back to this post. I'm glad to have a friend here in Cusco who's having problems with internet as well as I am, so I know it's a problem for Cusco and for some of you. I hope we win this and can become paying "clients" as opposed to "slaves" of Movistar/Telefonica or Claro. Serpost will be the next battle. Hit me up if wanting to do online survey jobs for $ in your spare time. Free info for expat Cusco only. US bank acct req for Amazon jobs.
Erazor wrote:What would you recommend the best course of action would be?
I suggest to first see if Claro fijo internet is available for your address then test it out for a month. If it sucks, cancel it. Let us know how it goes. I'm not concerned about speed 2 or 4 or 8 mb all seem like 2-3 mb here, but I'm more concerned about not losing the connection as you described.
Thanks for letting us know what is going on ISP wise. Sometimes it seems like I'm the only one with a problem. I will try to talk to a Telefonica tech and get back with info hopefully.
unknown4356 wrote:and if certain traffic is not routed back to public IP's from remote servers due to the ISP that has major implications for small businesses running softwares that need that, but this is very unlikely so please explain more thank you.
This sounds like the "Connection Reset" problem I am having. Moving to a new address / new service may be the only solution, but this latest global ip / wan ip thing is a new problem I haven't seen in the last 4 years.
Thanks, buen dia, saludos
Gringo J rumi tumi tours