It happens every party I attend; people complaining about the Libro de Reclamaciones.
They are happy Peru has such a "Complaint Book"; but at least 50% never get satisfaction?
I my case, the business told me "We don't need a Libro!"
I tracked down the owner & she told me the - same thing! Amazing!!!
I filed a Complaint at Indecopi for - false advertising & shoddy goods.
A rep. for the business never came to the hearing & I won my case & got reimbursed.
I told the examiner that this business should also be fined for these blatant illegal acts; NO REPLY!
My question is - "What are the penalties for not complying with the law regarding the Libro?"
When at Indecopi, no one could or would explain this to me; the penalties must me minor as businesses either don't have the book on site - a requirement, or they have but don't allow you to fill out a complaint - another requirement! When I talk with PPK, I will mention this to him.
Do you have any comments about the Libro process? Thanks.
PS - Sunat has the right strategy, don't give boletas - don't obey the law; they shut the business down!!!