I have experienced similar problems with UPS, and I think some additional steps should be taken in such cases.
The fees UPS charges are not
for customs, UPS charges at least three or four times the amount customs charges.
On forosperu.net, a customer reported he got a refund from UPS for the surcharges they had collected from him, after suing UPS via Indecopi on the grounds that these surcharges were nowhere documented.
In the meantime, UPS Peru has documented their customs clearing fees on their website, but the storage fees are still undocumented and therefore irregular.
I did not have the same success at Indecopi, but I do not live in Lima and therefore things are more complicated for me.
Other customers informed that they tried to go themselves to the customs office to receive their parcel, with mixed success. They would still have to go to UPS so they would give them the corresponding shipment papers; in one case UPS wanted to charge them over 50 dollars only for handing over the papers; so in such cases you would still need to involve Indecopi.
Complaints against U.S. companies can also be filed at the following places:
Federal Trade Commissionhttps://www.ftc.gov/about-ftc/bureaus-offices/bureau-consumer-protection
Better Business Bureauhttps://www.bbb.org
UPS USA promises their customers door-to-door delivery; so if their overseas dependencies do not fulfill this service, they are guilty of misleading advertisement, and this should be reported in the USA.
Although some of their fanciful extra charges are
documented on ups.com, but you have to search for a while. They may charge, for example:
$60.00 for a "delivery reattempt".
"Fuel Surcharge", an unspecified amount.
"Extended Area Surcharge": $36.00 for delivery outside major cities. This includes the whole of Peru except the cities of Lima and Arequipa. Even if you live in one of the less centric areas of Lima, such as Lurin or Puente Piedra, this surcharge applies.
"Additional Handling" $12.00 and more, as determined arbitrarily by UPS.
I would recommend generally to avoid receiving any shipment by UPS. And if you receive one and you do not want to involve Indecopi, refuse it; refuse even UPS's customs clearing service, if you can. If it is a commercial order, inform the provider, claim a refund or replacement, and insist that they do not use UPS for shipments overseas. If providers in the USA receive enough customer feedback about UPS's abusive behavior overseas, they might change their shipping policies.