When the owners sent their complaint, he agreed to open the elevator at 10 am instead of 11 as well as the door between the 2 sides of the building, but not to be totally defeated, he put up signs on the bathroom that say that ONLY customers of his side of the building should use those bathrooms. I, of course, pop in every morning at 10am, use the bathroom then head up the elevator to my office.
For the record, I am not using his elevator JUST to be confrontational, I have a little arthritis in my right knee and walking up stairs can be painful some mornings. One morning they tried to challenge me when using the elevator, but I explained that I had arthritis and if they confronted me again, I would be forced to file a complaint for denial of access by persons with disabilities. They backed down and have not bothered me since.
One problem that has made everything worse is that the segunda etapa, my side, both their elevators are broken and will probably not be working for some months as they are waiting for an entire elevator system to be boated over from Italy. That means the elevators on the first side are the only ones for the whole building and are getting an extra work load and as a result, have broken down a couple times in the last month.
To their credit, my side of the building has offered to pay 50% of any maintenance costs until our new elevators are installed. But I do understand that to be frustrating to the other side.
One other incident was my mother was here visiting for 6 weeks and one morning she came to meet me at the office at 8:45 am and came in the first side to use the elevator. She uses a walker and some guard would not let her on the elevator, but the manager happened to be walking by and saw it and admonished the guard and turned on the elevator for her. His office is on the third floor, same as mine and so he rode the elevator up with her. Imagine his face a minute later when he realized it was my mother when I came to greet her. I simply thanked him profusely for turning on the elevator before hours, I told him I was grateful.
We have also had trouble with the parking lot owner. He got a huge fine from the Municipality of Surco for assorted violations and was closed for several days some months ago and his response was to raise parking to 6 soles per hour, and has failed to realize the raise in rates is connected to no one parking there anymore. To raise revenue, he tried renting out some parking spaces to craftsmen who were pipecutters and woodworkers.
The result, lout equipment noises, like giant saws echoing throughout the cavernous area and invading the top floor of the centro comercial. In my office, I was unable to talk on the phone because I could not hear. I had to go to the manager of my etapa who then had to negociate something with the manager of the parking lot. It was resolved in a couple days though, they only do heavy work in the parking lot after 9 at night now, after all the stores are closed.
Making all of this more challenging to the mall and it's shops is the fact that much of Angamos and Caminos del Incas is torn up for repairs leaving long congested detours and limited parking and combine that with the 6 sole parking upstairs, business is way down. Some shops who were on the edge to begin with have left and others are complaining.