Postby yoenlima » Fri Sep 23, 2011 11:17 am
Food is great at Vlady's (I'm a regular), but service is awful! Two months ago, I was with my 4 year old and she wanted an ice cream. I purchased one and asked the lady to have her cone placed in a cup (my daughter would have made a mess in the car if she was to handle the cone by herself. The server told me that she either gave me the cone or the cup but not both. I asked if I could pay for the cup, she said no. It was either one or the other. I don't understand. This was just one example. We have numerous ones. So, be prepared to put up with attitudes and total lack of customer service. Unfortunately, the 'zambitos' are my husdand's weakness and we keep coming back. We have complained to the management, but they don't seem to change their ways.
-Yoenlima