There's a reason why many peruvians refer to movistar as robistar. The company seems to be universally hated wherever it does business. In Spain , where movistar originates, that company is responsible for fully three out of every four consumer complaints made to the government. It's part of the multinational corporation telefonica de Espana, which when I lived there, Spaniards
called "Timofonica" ( a play on the word timar, which means to swindle.
I find myself once again without internet due to some kind of as yet unexplained major outage. This is the fourth time for me in under a year. I have the fiber-optic package from movistar; apparently the non fiber optic is not out of service at this time but fiber optic is.
This most recent outage occurred Suddenly Last Night and the first thing I did was call movistar. After getting disconnected a number of times before the call even went through I finally got hold of someone who said she would have to transfer me to another department. She did and I waited and waited and waited and waited listening to instrumental music on hold and then the line simply disconnected. I called back was again transferred and again had the line cut off.
The person I spoke with on the phone before transferring me had said that they had received any complaints from fiber optic users about a service outage. He nonchalantly explained that the lines were probably saturated, as if that made everything okay.
So early this morning when I woke up for a different reason I thought I would call movistar that their lines would not be so busy. I got through immediately only to be transferred again and again to wait and wait and wait and wait and then have the line disconnected.
The bottom line here is that I don't have internet and I can't even report it. Meanwhile I'm still being charged for internet and movistar will not process an adjustment without a case number. But much more than the adjustment of course I want internet.
Now here's the sick thing. Of the three internet providers that serve my area (Claro, Olo, and Movistar), movistar is the least bad. Worse I have not been able to find out how to contact movistar Executive offices. In the past when I've used claro I've been able to contact their Executive offices and get a quick resolution but not so with movistar.
I'm unwilling to switch to claro because I can't get the speed that I need and a year ago I had a very bad experience with Olo. My other alternative is to simply not have internet at all but of course that's untenable. So I got to thinking why not brainstorm this issue with my expat friends?
I know I'm not alone in this. Millions of people expat and otherwise are suffering at the hands of movistar's awful service. So I thought this would be a good place for us to share ideas. Constructive replies are most welcome.
Professional, bilingual writer at your service.